Join a #1 bestselling author and an internationally published psychologist in an entertaining look at successfully dealing with intimidating personality types. Get prepared for crucial conversations with the top seven personality types and learn how successful leaders deal with their challenges. Mastery in dealing with difficult people and tense situations is a learned skill, and through this program you will learn techniques that will allow you to easily and rapidly handle interpersonal communications issues. This knowledge will help you gain a leadership edge and stay in control during high stakes communications with every personality type.
Dr. Larry Iverson. Why are people difficult? Lots of reasons basically get a pay-off to get pleasure or avoid pain. Remove pay-off will end behavior. Emotions are created by - chemicals, brain damage, learned, physiology change So dealing with person in emotional conflict. Listen to and engage other. Don't fight.