Implementing Service Quality Based On ISO/IEC 20000

by It Governance Publishing (Editor)

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

1 pages, Paperback

First published October 18, 2012

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[Delhi Irc]

Location: GG5 IRC
Accession no: DL026799