Managing Change in the Public Services

by Mike Wallace (editor), Michael Fertig (Editor), Eugene Schneller (Editor)

This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service change is becoming increasingly complex to manage, how people cope with this new complexity, what implications arise for improving policy and practice, and which avenues for further research and theory-building look particularly promising.The contributors are all leading researchers from the USA, Canada and the UK. Together they provide a synthesis of state-of-the-art thinking on the complex change process in Anglo-American contexts, policy-making for public service reform that generates managerial complexity, and practice in service organizations to improve provision. Special reference is made to education and the largest and most complex of the public services. The analysis has wider relevance for other public services and national contexts.Managing Change in the Public Services is essential reading for all concerned with public service improvement - leaders and managers in service organizations, administrators, trainers, advisers and consultants who support the management of change, policy-makers and public servants, and advanced course students and academics. The book also offers general insights for the theory and practice of managing organizational and systemic change.

248 pages, Kindle Edition

First published January 16, 2006

About the author

Myron Leon Wallace was an American journalist, game show host, actor, and media personality. Known for his investigative journalism, he interviewed a wide range of prominent newsmakers during his seven-decade career. He was one of the original correspondents featured on CBS news program 60 Minutes, which debuted in 1968. Wallace retired as a regular full-time correspondent in 2006, but still appeared occasionally on the series until 2008. He is the father of Chris Wallace.
Wallace interviewed many politicians, celebrities, and academics, such as Tina Turner, Joseph Bonanno, Vladimir Horowitz, Bobby Fischer, Luciano Pavarotti, Maria Callas, Malcolm X, Richard Nixon, Pearl S. Buck, Deng Xiaoping, Ronald Reagan, Mohammad Reza Pahlavi, Jiang Zemin, Ruhollah Khomeini, Kurt Waldheim, Frank Lloyd Wright, Yasser Arafat, Menachem Begin, Anwar Sadat, Louis Farrakhan, Manuel Noriega, John Nash, Gordon B. Hinckley, Vladimir Putin, Barbra Streisand, Salvador Dalí, Mahmoud Ahmadinejad, William Carlos Williams, Mickey Cohen, Roy Cohn, Dean Reed, Jimmy Fratianno, Morgan Freeman, Aldous Huxley, Bertrand Russell, and Ayn Rand.