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Be an Outstanding Manager: 21 Great Ways to Manage, Motivate, Delegate, Supervise and Build a High Performance Team
Learn how to get more done through others and how to plan, organize, staff, delegate, supervise and measure performance. Loaded with practical, proven ideas and methods you can apply immediately to get better results.
ebook
First published June 17, 2003
5 people are currently reading
74 people want to read
About the author
Brian Tracy
1,390 books5,151 followersBrian Tracy is Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations.
He has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the US, Canada and 55 other countries worldwide. As a Keynote speaker and seminar leader, he addresses more than 250,000 people each year.
Brian has studied, researched, written and spoken for 30 years in the fields of economics, history, business, philosophy and psychology. He is the top selling author of over 45 books that have been translated into dozens of languages.
He has written and produced more than 300 audio and video learning programs, including the worldwide, best-selling Psychology of Achievement, which has been translated into more than 20 languages.
He speaks to corporate and public audiences on the subjects of Personal and Professional Development, including the executives and staff of many of America's largest corporations. His exciting talks and seminars on Leadership, Selling, Self-Esteem, Goals, Strategy, Creativity and Success Psychology bring about immediate changes and long-term results.
Prior to founding his company, Brian Tracy International, Brian was the Chief Operating Officer of a $265 million dollar development company. He has had successful careers in sales and marketing, investments, real estate development and syndication, importation, distribution and management consulting. He has conducted high level consulting assignments with several billion-dollar plus corporations in strategic planning and organizational development.
He has traveled and worked in over 80 countries on six continents, and speaks four languages. Brian is happily married and has four children. He is active in community and national affairs, and is the President of three companies headquartered in San Diego, California.
His most popular training programs are centered around teaching authors how to write a book and helping public speakers create successful careers.
He has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the US, Canada and 55 other countries worldwide. As a Keynote speaker and seminar leader, he addresses more than 250,000 people each year.
Brian has studied, researched, written and spoken for 30 years in the fields of economics, history, business, philosophy and psychology. He is the top selling author of over 45 books that have been translated into dozens of languages.
He has written and produced more than 300 audio and video learning programs, including the worldwide, best-selling Psychology of Achievement, which has been translated into more than 20 languages.
He speaks to corporate and public audiences on the subjects of Personal and Professional Development, including the executives and staff of many of America's largest corporations. His exciting talks and seminars on Leadership, Selling, Self-Esteem, Goals, Strategy, Creativity and Success Psychology bring about immediate changes and long-term results.
Prior to founding his company, Brian Tracy International, Brian was the Chief Operating Officer of a $265 million dollar development company. He has had successful careers in sales and marketing, investments, real estate development and syndication, importation, distribution and management consulting. He has conducted high level consulting assignments with several billion-dollar plus corporations in strategic planning and organizational development.
He has traveled and worked in over 80 countries on six continents, and speaks four languages. Brian is happily married and has four children. He is active in community and national affairs, and is the President of three companies headquartered in San Diego, California.
His most popular training programs are centered around teaching authors how to write a book and helping public speakers create successful careers.
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Displaying 1 - 11 of 11 reviews
January 9, 2022
Useful for new managers
The first few principles are similar to the 21 success habits of self-made millionaires.
Don't be fooled, afterwards it becomes extremely actionable and specific!
Covers how to focus & prioritise, how to delegate effectively, how to measure customer satisfaction (meets expectations, exceeds, delights, amazes), how to brainstorm, alleviate bottlenecks, re-examine actions and refocus.
Then urges you to pick one area and focus until you master it! Then move to the next.
Here are the 21 ways, so that you can evaluate yourselves:
Clarity of goals & purpose
Competence: Excellent/ outstanding standard/ better than everyone else
Identity and resolve key constraints
Imagination:
Focus: concentrate single-mindedly
Courage: if you do the one thing you fear, the death of fear is certain
Integrity: character!
Plan in 3D (every detail in advance)
Organise you work before you begin
Staff properly at every level
Delegation
Monitor: inspect what you expect
Set standards of performance!! 🎭
Keep everyone informed! Communication:
High level productivity:
Customer satisfaction dedication
Strive High profitability
Commit to QUALITY: / competitive offer!! 10x WOW factor
CANI
Innovate continually
Build you people
| Clarity of goals & purpose | What do I want? What’s my outcome? How am I going to do it? Have vision: Idealisation: how would be the thing perfect in every respect? Compare to where you are today to where you want to be? |
|-----------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| | |
| Competence: Excellent/ outstanding standard/ better than everyone else | Be the BEST in the critical areas important to your custoemr: from customers perspective what does outstanding service look? What works today, norm tommorw? What ONE thing if we did in an outstanding fashion will have the greatest possible impact on your business? |
| Identity and resolve key constraints | s.t sets the speed: #customers, quality of customs you attract, referrals, What one constraint, if you alleviate completely, will get you faster to your goals? |
| Imagination: | 1. Intensely desired goals: 2. Pressing problems 3. Focused questions How can we achieve [x] (write 20 - 100 answers) What ONE problem if I solve it, will have the greatest possible impact on our business? -> take action |
| Focus: concentrate single-mindedly | Concentrate and stay until it is done 1. What are my highest value activities? Contribute the most to your role? 2. What are my responsibilities? How can I contribute 3. What can I / and only I do such that if done well, it will have the greatest impact? If I do it it will make a massive difference? 4. What is the most valuable use of my time right now? |
| Courage: if you do the one thing you fear, the death of fear is certain | I am excited! Feel the fear and do it anyway! Emmerson: Remember the metaphor of the jungle & tigger What ONE thing would you dare to dream if it were impossible to fail? |
| Integrity: character! | He who steal my cash, steals nothing, my name: steals everything! Do what’s right!! Do unto others as you want others to do unto you |
| Plan in 3D (every detail in advance) | YOU: what is to be done / standard / time staff: how is it to be done? Clarity & simplicity! |
| Organise you work before you begin | Bring all necessary resources that are necessary! How much money, people, technology, responsibilities & roles! |
| Staff properly at every level | Interview & selection!! 99% Write down all qualities you want from the person Qualities, characteristics, abilities!!!! (Before you begin the job search) 🔍 Iterate over it! Replace the person who cannot get the job done |
| Delegation | 1. Think through the task!! In advance to delegating!!!!!! 2. Select the person carefully!! Based on credibility and experience 3.discuss THOROUGHLY!!!! Ask them to feedback to you what they perceive to be the task!! 4. Offer to help in anyway possible people, money, resources to do the job!! Monitor: delegation is not abdication : you are responsible/ arrange to check in on regular basis to ensure everything is proceeding according to plan |
| Monitor: inspect what you expect | Management by talking, objective what to achieve, by what standard, Available Encourage / praise Feel about terrific for what they do!!! |
| Set standards of performance!! 🎭 | Deadlines, quality, quotas!! Exactly what to expect, how it will be measure when it needs to be done! |
| Keep everyone informed! Communication: | Both up & down! c.f. monthly investor updates!! No surprises policy!! What is the Problem, what has happened, what will you do to resolve it! Visual / auditory!!! |
| High-level productivity: | Increase quantity & quality by holding the cost same or lower! Quick, cheaper, better!! 3R Reorganisation: move people, such that they are doing more of HIGHER value tasks! Reengineering: analyse, reimagine & simplify the process Restructuring: move your MVPs & resources to areas where they are producing the highest value OUTPUT! |
| Customer satisfaction dedication | Every HOUR! Everyone depends on you! Boss, employees, coworkers, 1. Meet 2. Exceed 3. Delight 4. AMAZE: loyal for a long period of time!! Raving FANs!!! |
| Strive High profitability | Revenue!!, reduce costs, FRUGAL: every dollar is critical! More to more people! |
| Commit to QUALITY: / competitive offer!! 10x WOW factor | How do customers define quality? Why do they buy for you vs someone else? The way the product is delivered: warm, cheerful! What one KRA if you were outstanding could change your business? |
| CANI | Continuous improvement!! Describe how the company would be perfect! In 5 years! Structure by priority!!! If I were not doing this today, knowing what I know now, would I start it today? 70% decisions will turn out to be wrong! Let go of the old! See the world the way it is! What is the reality of the current situation? Do you want to be right or do you want to be effective? |
| Innovate continually | Mind power: age of thinking! Quality of your thinking & the thinking of other people! 20% of revenue!! Innovators Dilemma!!! What if you product became obsolete? What would you do? 10-15min divergent - convergent brainstorming! |
| Build you people | 1. Select carefully 2. Train thoroughly / onboarding! 3. Manage professionally: hands-on management -> talk, ask question, suggestion, encouragement PEOPLE feel terrific about themselves!!! Continually tell each other that this is a great place to work!!! High-level self esteem, pride, |
The first few principles are similar to the 21 success habits of self-made millionaires.
Don't be fooled, afterwards it becomes extremely actionable and specific!
Covers how to focus & prioritise, how to delegate effectively, how to measure customer satisfaction (meets expectations, exceeds, delights, amazes), how to brainstorm, alleviate bottlenecks, re-examine actions and refocus.
Then urges you to pick one area and focus until you master it! Then move to the next.
Here are the 21 ways, so that you can evaluate yourselves:
Clarity of goals & purpose
Competence: Excellent/ outstanding standard/ better than everyone else
Identity and resolve key constraints
Imagination:
Focus: concentrate single-mindedly
Courage: if you do the one thing you fear, the death of fear is certain
Integrity: character!
Plan in 3D (every detail in advance)
Organise you work before you begin
Staff properly at every level
Delegation
Monitor: inspect what you expect
Set standards of performance!! 🎭
Keep everyone informed! Communication:
High level productivity:
Customer satisfaction dedication
Strive High profitability
Commit to QUALITY: / competitive offer!! 10x WOW factor
CANI
Innovate continually
Build you people
| Clarity of goals & purpose | What do I want? What’s my outcome? How am I going to do it? Have vision: Idealisation: how would be the thing perfect in every respect? Compare to where you are today to where you want to be? |
|-----------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| | |
| Competence: Excellent/ outstanding standard/ better than everyone else | Be the BEST in the critical areas important to your custoemr: from customers perspective what does outstanding service look? What works today, norm tommorw? What ONE thing if we did in an outstanding fashion will have the greatest possible impact on your business? |
| Identity and resolve key constraints | s.t sets the speed: #customers, quality of customs you attract, referrals, What one constraint, if you alleviate completely, will get you faster to your goals? |
| Imagination: | 1. Intensely desired goals: 2. Pressing problems 3. Focused questions How can we achieve [x] (write 20 - 100 answers) What ONE problem if I solve it, will have the greatest possible impact on our business? -> take action |
| Focus: concentrate single-mindedly | Concentrate and stay until it is done 1. What are my highest value activities? Contribute the most to your role? 2. What are my responsibilities? How can I contribute 3. What can I / and only I do such that if done well, it will have the greatest impact? If I do it it will make a massive difference? 4. What is the most valuable use of my time right now? |
| Courage: if you do the one thing you fear, the death of fear is certain | I am excited! Feel the fear and do it anyway! Emmerson: Remember the metaphor of the jungle & tigger What ONE thing would you dare to dream if it were impossible to fail? |
| Integrity: character! | He who steal my cash, steals nothing, my name: steals everything! Do what’s right!! Do unto others as you want others to do unto you |
| Plan in 3D (every detail in advance) | YOU: what is to be done / standard / time staff: how is it to be done? Clarity & simplicity! |
| Organise you work before you begin | Bring all necessary resources that are necessary! How much money, people, technology, responsibilities & roles! |
| Staff properly at every level | Interview & selection!! 99% Write down all qualities you want from the person Qualities, characteristics, abilities!!!! (Before you begin the job search) 🔍 Iterate over it! Replace the person who cannot get the job done |
| Delegation | 1. Think through the task!! In advance to delegating!!!!!! 2. Select the person carefully!! Based on credibility and experience 3.discuss THOROUGHLY!!!! Ask them to feedback to you what they perceive to be the task!! 4. Offer to help in anyway possible people, money, resources to do the job!! Monitor: delegation is not abdication : you are responsible/ arrange to check in on regular basis to ensure everything is proceeding according to plan |
| Monitor: inspect what you expect | Management by talking, objective what to achieve, by what standard, Available Encourage / praise Feel about terrific for what they do!!! |
| Set standards of performance!! 🎭 | Deadlines, quality, quotas!! Exactly what to expect, how it will be measure when it needs to be done! |
| Keep everyone informed! Communication: | Both up & down! c.f. monthly investor updates!! No surprises policy!! What is the Problem, what has happened, what will you do to resolve it! Visual / auditory!!! |
| High-level productivity: | Increase quantity & quality by holding the cost same or lower! Quick, cheaper, better!! 3R Reorganisation: move people, such that they are doing more of HIGHER value tasks! Reengineering: analyse, reimagine & simplify the process Restructuring: move your MVPs & resources to areas where they are producing the highest value OUTPUT! |
| Customer satisfaction dedication | Every HOUR! Everyone depends on you! Boss, employees, coworkers, 1. Meet 2. Exceed 3. Delight 4. AMAZE: loyal for a long period of time!! Raving FANs!!! |
| Strive High profitability | Revenue!!, reduce costs, FRUGAL: every dollar is critical! More to more people! |
| Commit to QUALITY: / competitive offer!! 10x WOW factor | How do customers define quality? Why do they buy for you vs someone else? The way the product is delivered: warm, cheerful! What one KRA if you were outstanding could change your business? |
| CANI | Continuous improvement!! Describe how the company would be perfect! In 5 years! Structure by priority!!! If I were not doing this today, knowing what I know now, would I start it today? 70% decisions will turn out to be wrong! Let go of the old! See the world the way it is! What is the reality of the current situation? Do you want to be right or do you want to be effective? |
| Innovate continually | Mind power: age of thinking! Quality of your thinking & the thinking of other people! 20% of revenue!! Innovators Dilemma!!! What if you product became obsolete? What would you do? 10-15min divergent - convergent brainstorming! |
| Build you people | 1. Select carefully 2. Train thoroughly / onboarding! 3. Manage professionally: hands-on management -> talk, ask question, suggestion, encouragement PEOPLE feel terrific about themselves!!! Continually tell each other that this is a great place to work!!! High-level self esteem, pride, |
This entire review has been hidden because of spoilers.
May 12, 2013
Listened to the audio version on several runs over the last few weeks. Very useful and I re-listen to this every few weeks
January 11, 2022
Far too superficial. I only pulled one or two things from this. Most of the book is recycled and re-packaged concepts.
February 7, 2022
Great starting point, and a quick read.
February 25, 2022
An immaculate work on self-improvement to fit ourselves to achieve the excellence at personal level.
March 13, 2022
Per the Brian Tracy standard, this program is easy to understand and actionable. The first way is my favorite and I would argue the most effective.
August 1, 2022
This is a good overall list. It would be good to have on hand but you need to have a deeper understanding of how to implement all these things.
December 28, 2023
whilst having a spring clean of the office....i must say its not bad book (having said that i listened to the audio version passively) and it was a cool bitesize reminders of good management and leadership principles that can help you beyond just business and organisations
not his best work..but a great author nevertheless
To Our Continued Success!
Seemy
www.Waseem.tv/Blog
👆🏼 P.S -
If you found this review helpful - I’d like to invite you to discover more on our blog. Where the community share some of our most important insights to level up each others knowledge 💡- from experience in studying books like this, training programs, podcasts and much more - visit the blog link above to find out more.
P.P.S 😅 - You probably noticed from my profile that I’ve reviewed a LOT of books over the years now - if you love seeking knowledge like me I’d love to connect with you further as a like minded person (send me a friend invite! 😀) - Also if you are curious - here is my preferred and recommended resource for seeking timeless wisdom - Check it out via the website invite link below 👇🏼 (You’ll be able to claim some awesome books for free 📚)
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not his best work..but a great author nevertheless
To Our Continued Success!
Seemy
www.Waseem.tv/Blog
👆🏼 P.S -
If you found this review helpful - I’d like to invite you to discover more on our blog. Where the community share some of our most important insights to level up each others knowledge 💡- from experience in studying books like this, training programs, podcasts and much more - visit the blog link above to find out more.
P.P.S 😅 - You probably noticed from my profile that I’ve reviewed a LOT of books over the years now - if you love seeking knowledge like me I’d love to connect with you further as a like minded person (send me a friend invite! 😀) - Also if you are curious - here is my preferred and recommended resource for seeking timeless wisdom - Check it out via the website invite link below 👇🏼 (You’ll be able to claim some awesome books for free 📚)
https://Waseem.tv/GoodReadsBookInvite
October 20, 2021
Apt ways..
- Clarity
- Competence
- Accept feedback and improve
- Value focused
- Lead by example
- Set standards, stay organised
- Identify constraints
- Courage
- Vision
- If you do the thing that you fear, the fear of death is certain
- Character, reputation
- Organise
- Clarity
- Competence
- Accept feedback and improve
- Value focused
- Lead by example
- Set standards, stay organised
- Identify constraints
- Courage
- Vision
- If you do the thing that you fear, the fear of death is certain
- Character, reputation
- Organise
October 7, 2015
Succinct, intelligible and on the point. A good reading (listening ;-)
March 11, 2016
Quick read. Acceptable. (I used the Audible book). Not amazing. Better as a reminder to do things that you might forget or de-emphansize from time to time than to discover actually new content.
Displaying 1 - 11 of 11 reviews