Value Merchants: Demonstrating and Documenting Superior Value in Business Markets

by James C. Anderson, Nirmalya Kumar, James A. Narus

Do your salespeople feel under extreme pressure to retain accounts or gain new business at any cost? If so, you may be leaving big money on the table. Consider the integrated-circuit supplier representative who lost $500,000 of potential profit on a single transaction, just to “win” a deal that he would have closed anyway at the higher price.

Do not make price concessions. Become a value merchant instead. In this authoritative book, James Anderson, Nirmalya Kumar, and James Narus explain how companies in business markets can use customer value management techniques to estimate the value of your market offerings, create value propositions that resonate with your customers, and maximize the return you will get on the superior value that you deliver.

Drawing on extensive research and detailed case studies of companies like Sonoco, Tata Steel, and Quaker Chemical, Value Merchants will change the mindset and behavior of your executives, sales management, representatives, and marketers—as well as your customers.

Genres: Business

240 pages, Hardcover

First published October 8, 2007

Reviews

[Dane · Rating 5 out of 5]

Must read for anyone in manufacturing sales/marketing role.

[Bruno Rio · Rating 3 out of 5]

Good insights on creating value from customer centric approach but lacking structure and framework on pricing strategies and tactics.

A bit disapappointed.

[John · Rating 5 out of 5]

Excellent
It's all about value, create and share.