Balanced Scorecard Step-By-Step

by Paul R. Niven

This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.

Genres: Business, Management, Nonfiction, Leadership, Finance

334 pages, ebook

First published October 1, 2002

About the author

Paul Niven's latest book is BALANCED SCORECARD EVOLUTION (Wiley, August 2014).

He is a noted speaker and writer on the subjects of Strategy, the Balanced Scorecard, and Performance Management. He has delivered keynote addresses at conference events around the world and has published in a number of noted journals.

His first book, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results has been translated to over a dozen languages around the globe.

Reviews

[Cameron · Rating 4 out of 5]

This is a very interesting book on balanced scorecards. If you don't know what these are, you probably don't want to read this book :)

I learned a lot about how scorecards are set up and managed, and the basic premise of measuring financial, customer-facing, internal process-related, and employee development metrics is an interesting one. Well worth a read if you are a biz person. Otherwise, don't waste your time.

[Mohammad K. · Rating 4 out of 5]

Very practical book. It contains full details on BSC implementation.

[Ben Lamorte · Rating 5 out of 5]

I found this book so clearly laid out that I ended up becoming Paul's co-authors for a book on a related topic. The book is not amazingly engaging, but it makes its points clearly and you can quickly go back to it and find the sections you need. Very recommended for management consultants who work with BSC or anyone at an organization responsible for leading a BSC project.

[Nigel Street · Rating 4 out of 5]

Loved the structure and approach to explaining the implementation and key considerations of implementing a Balance Scorecard with Strategy maps. Good templates to help with the construct and work through checklists to help make sure everything gets done. Author does a good job of highlighting the pitfalls and providing his experience and insight on how to tackle although I think even more could have been done. If I have one criticism it is that there was quite some repetitiveness in places and while I put this down to him wanting tohelp the reader dip in and out for guidance/inspiration anyone reading front to back as I did was left thinking "get to the point" at times. Good read overall though and left me even more convinced that this is a process that could and does work.

[Ayham · Rating 4 out of 5]

كتاب مميز في الاستارتيجية بشكل عام وبطاقة الأداء المتوازن على الخصوص كأداة لتحقيق استراتيجية المؤسسات من خلال ربطها بمؤشرات قياس تغطي الأهداف الاستراتيجية في المناظير الأربعة (منظور التعلم والنمو للموظفين ومنظور العمليات الداخلية ومنظور المتعاملين ومنظور النواحي المالية)
الكتاب من خلال اتباع الخطوات المذكورة يتيح للقارىء انشاء بطاقة الأداء المتوازن الخاصة بشركته، ومن الملفت في هذا الكتاب تنظيمه الشديد فبداية كل فصل تحوي خارطة طريق توضحه كما وأن لغته واضحة وأمثلته تحقق المطلوب.

[Aasim Waheed · Rating 3 out of 5]

OK; good intro to BSC. Not spectacular though. I wont recommend this book, I am sure there are better (read "easier") books on this topic for new-to-BSC readers.
My rating: 6/10