Crucial Conversations and Crucial Confrontations Value Pack by Kerry Patterson

by Kerry Patterson, Joseph Grenny, Ron McMillan

The New York Times bestselling authors show you how to tackle any complex and difficult issue, and achieve both personal and professional success Your ability to handle a crucial conversations and confrontations—no matter how difficult—is the single most important factor in your personal and professional success. The Crucial Conversations and Crucial Confrontations bundle offers readers a terrific cost savings on these life-changing books. These invaluable guides show you how to communicate best when it matters most—at home, at work, and in every aspect of everyday life. You’ll gain the tools to approach the person you need to work with, say what's on your mind, and achieve positive outcomes that will amaze you. * Make it safe to talk about almost anything * Turn crucial conversations into the action and results you want * Permanently resolve failed promises and missed deadlines * Transform broken rules and bad behaviors into productive accountability *

Genres: Nonfiction, Self Help, Business

Paperback

Published January 1, 2005

About the author

Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development. Kerry is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. Kerry has completed doctoral work at Stanford University. He is a recipient of the Mentor of the Year Award and the 2004 William G. Dyer Distinguished Alumni Award from Brigham Young University.

Reviews

[Amanda · Rating 4 out of 5]

This one is going rather slowly. It's absolutely helpful but isn't exactly riveting...

A crucial conversation is a discussion between two or more people where (1) stakes are high (2) opinions vary and (3) emotions run strong.

One of the biggest takeaways so far is that when you suddenly have a crucial conversation upon you is that the ancient fight or flight response was to fuel blood to your biceps, legs, and vital organs. This leaves our brain deprived of oxygen to think and we wind up saying or doing things we wouldn't normally. You end up saying later "Why did I sound so stupid?!" and can easily come up with something logical you should have said. So, to counter this, we are to ask ourselves "What do I want to come from this conversation?" and it prompts the blood to flow back to your brain so that you can think and decide the proper thing to do.

I tend to overshare when I'm thrust into a crucial conversation and this really helps me refocus.

[Mike · Rating 3 out of 5]

It's always hard to find fresh perspectives and this book offers one on how to have successful outcomes to difficult conversations. Although I liked the subject matter, I was disappointed in how it was communicated. The author made a valuable topic difficult to read and execute because he used too many acronyms and techniques that actually made it more difficult that necessary. Anyone read similar books that that communicate this message better?

[Debra Aubuchon · Rating 5 out of 5]

This is not a book that you can read all the way through like a typical book. It took me a long time. I made notes, practiced, etc. I truly believe topics like this should be taught in high school and college. If all human beings could learn to communicate more effectively first by identifying our own personal behaviors and patterns, then listen for understanding, our world might be a more peaceful place. Lots of great info!

[Alisia Packard · Rating 3 out of 5]

This book is great for people like me who have a hard time facing difficult or confrontational conversations. The advice it gives is helpful, but most likely things you already know. Perhaps overcoming this problem is a matter of doing rather than studying.

[Melissa · Rating 4 out of 5]

I like these books but it is hard to put everything they tell you into practice unless you are right in the middle of a challenge. I have to really stop to think about what I learned in these books when a situation comes around.

[Eric Brown · Rating 5 out of 5]

One of the better books (and consistently updated) on tough conversations. Everyone has them and needs to have them. And the model offered here is easy to understand but will take time to learn and apply.

[Tammy McHood · Rating 4 out of 5]

Great books that are helpful not only for your business life but personal as well.

[Amy Godard · Rating 5 out of 5]

The books really can help in so many ways. They are great!

[Amber Atwood · Rating 5 out of 5]

Everyone should read

[Melissa Bond · Rating 3 out of 5]

Well thought out, but for one who has common knowledge of handling situations examined in this book, there is not much else to learn from a text.

[Jamie · Rating 5 out of 5]

Excellent book one we should all read to help our communication skills and creating an environment of honest dialogue and discussion to enable us to address the core issues.