Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.
Simple and helpful. A quick read with simple instructions that are easy to implement.
I have used some of these methods in the past and have found them to be successful so I'm looking forward to trying the other suggestions in this book.
I think it is important to note that this book is about how to get complainers to stop complaining to the reader, not about helping complainers to stop complaining in general, thought the book does touch on that as well.
Very helpful book for dealing with different troublesome personality types. Based on solid survey results about what works and what doesn't--and how prevalent and toxic complainers are in the workplace. Written in an entertaining style. Easy to skim to find exactly what you need for a specific person causing you trouble.
The first couple of chapters were great, and then it felt like the author ran out of steam. The rest felt forced. Nevertheless, those first few chapters gave me what I needed to deal with a problem at work, so I am very grateful that i was able to read this book.