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Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide
A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam
Overview
Based on the official syllabus for course 80294B to help prepare you for the MB2-866 exam
Filled with all the procedures you need to know to pass the exam including screenshots
Take the practice exam with 75 sample questions to assess your knowledge before you sit the real exam
In Detail
Whether you are a consultant for a Microsoft partner, an IT professional, a developer working for a Microsoft customer, or a freelance CRM consultant this book is the ticket to advancing your career. Stand out in the crowd by obtaining certification MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration.
The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official course syllabus including all the topics and procedures you need to know to pass the exam. 'Test Your Knowledge' sections at the end of each chapter offer a 75-question sample exam to help you practice and master the certification test.
The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official syllabus for course 80294B including a 75-question practice exam.
If you’re new to Microsoft Dynamics CRM or Microsoft certifications then the book kicks off with an overview of both topics before diving into the official syllabus. There are in-depth chapters covering customization basics, the organization structure, entity and attribute customization, entity relationships, user interface customization, auditing, and solutions. Each chapter includes detailed procedures that you need to know for the exam as well as a self-test section to review your learning.
Microsoft endorses IT pros and developers who’ve proven their expertise by attaining the certification. Use this book to supercharge your career by giving yourself an advantage. Stand out in the crowd!
What you will learn from this book
Learn the application architecture of Microsoft Dynamics CRM 2011
Familiarize with the courses and exams which contribute toward Microsoft Dynamics CRM certification
Configure the organization structure to meet your security requirements
Create custom entities, attributes and relationships to model your data
Customize forms, views and charts to meet your user interface requirements
Enable auditing, reviewing and managing the audit logs
Prepare for the real exam with a 75-question practice exam including answers
Approach
This book is in the Enterprise certification series which means it is a hands-on guide with practical instruction, examples and all the information you will need to be successful in the exam, as well as 75 practice questions in the exam style. It includes practical advice on how to book the exam, approach the questions and maximize your score.
Who this book is written for
"Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" is perfect for IT professionals and developers who work for a Microsoft partner or customer organizations. If you want to demonstrate your expertise and advance your career by obtaining Microsoft certification this book will provide you with the insight you need to succeed.
Overview
Based on the official syllabus for course 80294B to help prepare you for the MB2-866 exam
Filled with all the procedures you need to know to pass the exam including screenshots
Take the practice exam with 75 sample questions to assess your knowledge before you sit the real exam
In Detail
Whether you are a consultant for a Microsoft partner, an IT professional, a developer working for a Microsoft customer, or a freelance CRM consultant this book is the ticket to advancing your career. Stand out in the crowd by obtaining certification MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration.
The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official course syllabus including all the topics and procedures you need to know to pass the exam. 'Test Your Knowledge' sections at the end of each chapter offer a 75-question sample exam to help you practice and master the certification test.
The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official syllabus for course 80294B including a 75-question practice exam.
If you’re new to Microsoft Dynamics CRM or Microsoft certifications then the book kicks off with an overview of both topics before diving into the official syllabus. There are in-depth chapters covering customization basics, the organization structure, entity and attribute customization, entity relationships, user interface customization, auditing, and solutions. Each chapter includes detailed procedures that you need to know for the exam as well as a self-test section to review your learning.
Microsoft endorses IT pros and developers who’ve proven their expertise by attaining the certification. Use this book to supercharge your career by giving yourself an advantage. Stand out in the crowd!
What you will learn from this book
Learn the application architecture of Microsoft Dynamics CRM 2011
Familiarize with the courses and exams which contribute toward Microsoft Dynamics CRM certification
Configure the organization structure to meet your security requirements
Create custom entities, attributes and relationships to model your data
Customize forms, views and charts to meet your user interface requirements
Enable auditing, reviewing and managing the audit logs
Prepare for the real exam with a 75-question practice exam including answers
Approach
This book is in the Enterprise certification series which means it is a hands-on guide with practical instruction, examples and all the information you will need to be successful in the exam, as well as 75 practice questions in the exam style. It includes practical advice on how to book the exam, approach the questions and maximize your score.
Who this book is written for
"Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" is perfect for IT professionals and developers who work for a Microsoft partner or customer organizations. If you want to demonstrate your expertise and advance your career by obtaining Microsoft certification this book will provide you with the insight you need to succeed.
306 pages, Paperback
First published January 1, 2012
19 people want to read
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Displaying 1 - 2 of 2 reviews
February 6, 2013
I passed MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration exam one year ago along with other CRM 2011 exams. Reviewing this book gives me an opportunity to recap the knowledge after one full year of hands-on CRM 2011 solution design and development.
As the sub title says so, this book is a practical guide for you to pass the certification exam.
For reader who is preparing for CRM 2011 certification exam for the first time, the best is to start the book in the end, Appendix C: Introduction to Microsoft Dynamics CRM Training and Certification.
If you had some hands-on experience with CRM 2011 customization and configuration, or you had prepared the exam for some time, you might try Chapter 9 first: Sample Certification Exam Questions. Taking the sample exam is good to check where you are and it will enhance your reading when you have questions in mind, especially with those you are not sure of the correct answers. The sample certification exam questions come with answers in detailed explanation. You could check your answers but better read the explanation after you read the book.
After saying that, you might start reading the book from any chapter, depends on how much you already knew or your interest at that time.
Chapter 1, Overview of Microsoft Dynamics CRM 2011, provides technical side of product overview. You'd better know the user interface of the product before you continue; Dynamics CRM 2011 Application is recommended before taking this exam.
Chapter 2: Configuring the System Settings. You may need come back to this chapter for the unfamiliar settings.
Chapter 3: Configuring the Organization Structure. Security model is a big deal for customizing CRM 2011.
Chapter 4: Entity and Attribute Customization; pay attention to the options cannot be changed after attribute is created. The author gives a clever handle for that.
Chapter 5: Data Modeling Using Entity Relationships. Entity Model is the core of CRM application, pay attention to relationship types, runtime dependencies, and applicable restrictions.
Chapter 6: User Interface Customization: Forms, Views, and Charts
Chapter 7: Auditing; multiple levels fine tuning for auditing, organization level, entity level, and field level.
Chapter 8: Solutions; know the difference between unmanaged and manged solution, and how the solutions are layered when exporting/importing them.
Chapter 9: Sample Certification Exam Questions
Dynamics CRM 2011 has been evolving continuously, you might notice differences between the book's description and the user interface you are using for practice, one example, as the author pointed out, is read-optimized forms in Update Rollup 7. I don't think the real exam questions could be reflecting the updates anyway, you are likely safe for that regard.
The author may not want to repeat the information from the Microsoft learning center, but one useful information from there is the percentage of the questions in the exam, as copied here:
Configuring a Microsoft Dynamics CRM Organizational Structure (15 percent)
Managing Users & Teams and Security (15 percent)
Customizing Attributes and Entities (16 percent)
Customizing Relationships and Mappings (15 percent)
Configuring Auditing (9 percent)
Managing Forms, Views, and Charts (17 percent)
Implementing a Microsoft Dynamics CRM Solution (13 percent)
The concise content covers all testing points of the exam and the information is clearly presented.
You may not see the same question appears in your real exam, but you should be confident if you can answer all the questions in the book comfortably.
As the sub title says so, this book is a practical guide for you to pass the certification exam.
For reader who is preparing for CRM 2011 certification exam for the first time, the best is to start the book in the end, Appendix C: Introduction to Microsoft Dynamics CRM Training and Certification.
If you had some hands-on experience with CRM 2011 customization and configuration, or you had prepared the exam for some time, you might try Chapter 9 first: Sample Certification Exam Questions. Taking the sample exam is good to check where you are and it will enhance your reading when you have questions in mind, especially with those you are not sure of the correct answers. The sample certification exam questions come with answers in detailed explanation. You could check your answers but better read the explanation after you read the book.
After saying that, you might start reading the book from any chapter, depends on how much you already knew or your interest at that time.
Chapter 1, Overview of Microsoft Dynamics CRM 2011, provides technical side of product overview. You'd better know the user interface of the product before you continue; Dynamics CRM 2011 Application is recommended before taking this exam.
Chapter 2: Configuring the System Settings. You may need come back to this chapter for the unfamiliar settings.
Chapter 3: Configuring the Organization Structure. Security model is a big deal for customizing CRM 2011.
Chapter 4: Entity and Attribute Customization; pay attention to the options cannot be changed after attribute is created. The author gives a clever handle for that.
Chapter 5: Data Modeling Using Entity Relationships. Entity Model is the core of CRM application, pay attention to relationship types, runtime dependencies, and applicable restrictions.
Chapter 6: User Interface Customization: Forms, Views, and Charts
Chapter 7: Auditing; multiple levels fine tuning for auditing, organization level, entity level, and field level.
Chapter 8: Solutions; know the difference between unmanaged and manged solution, and how the solutions are layered when exporting/importing them.
Chapter 9: Sample Certification Exam Questions
Dynamics CRM 2011 has been evolving continuously, you might notice differences between the book's description and the user interface you are using for practice, one example, as the author pointed out, is read-optimized forms in Update Rollup 7. I don't think the real exam questions could be reflecting the updates anyway, you are likely safe for that regard.
The author may not want to repeat the information from the Microsoft learning center, but one useful information from there is the percentage of the questions in the exam, as copied here:
Configuring a Microsoft Dynamics CRM Organizational Structure (15 percent)
Managing Users & Teams and Security (15 percent)
Customizing Attributes and Entities (16 percent)
Customizing Relationships and Mappings (15 percent)
Configuring Auditing (9 percent)
Managing Forms, Views, and Charts (17 percent)
Implementing a Microsoft Dynamics CRM Solution (13 percent)
The concise content covers all testing points of the exam and the information is clearly presented.
You may not see the same question appears in your real exam, but you should be confident if you can answer all the questions in the book comfortably.
May 14, 2013
It starts off well, with an interesting laid back style. Hints and Tips are highlighted and are useful for reviewing and learning from the author's experience of the subject. The good initial work, no doubt aligned with enthusiasm and energy starts to wane and lose it's way from around page 120 or so. Saying that if you are fairly familiar with the subject you will be fine, but it does lose it's way a little, which can be confusing and requires reading and re-reading of passages to make sense of them.
There is no doubt that the author knows his subject and the finer points of Dynamics CRM, but there are (in my opinion) quite layout and page setting issues which detract from the book and the subject being conveyed. Quite often sections or passages would start from quite low down on a page and then have to be split across pages, which just seems odd and sloppy.
There is also quite a dearth of colour and sometimes hints are buried in standard passages of text as opposed to being highlighted. It may well have been useful to have given the tips icons some colour to indicate what they are about, i.e. Tips vs. Hints vs. Best Practice, to enforce the difference.
There seemed (in the version I had - admittedly an early version) to be at least one mistake in the questions at the rear. Although saying that the Questions were greatly welcomed and useful, I found them more useful than the questions found in each chapter.
A good book, but could be better, with a little extra effort.
There is no doubt that the author knows his subject and the finer points of Dynamics CRM, but there are (in my opinion) quite layout and page setting issues which detract from the book and the subject being conveyed. Quite often sections or passages would start from quite low down on a page and then have to be split across pages, which just seems odd and sloppy.
There is also quite a dearth of colour and sometimes hints are buried in standard passages of text as opposed to being highlighted. It may well have been useful to have given the tips icons some colour to indicate what they are about, i.e. Tips vs. Hints vs. Best Practice, to enforce the difference.
There seemed (in the version I had - admittedly an early version) to be at least one mistake in the questions at the rear. Although saying that the Questions were greatly welcomed and useful, I found them more useful than the questions found in each chapter.
A good book, but could be better, with a little extra effort.
Displaying 1 - 2 of 2 reviews