Reese is a professor at Abilene Christian, and this book on congregational conflict is written out of his tradition of the a capella Church of Christ - which is far from my own experience. However, Reese's tradition has such a rich understanding of the early church and he translates that wisdom easily to congregations today.
In one section, he answers the question, "Why do our young people leave our congregations?"... and answers it, "It's us...."
The writing is full of compassion, scriptural basis, and spiritual wisdom.