Making Sense of Data

by Donald Wheeler

This book addresses the issues of using Data Analysis Tools in a service or administrative setting. Written in the easy, reader-friendly style of Understanding Variation, but with the in-depth content of Understanding Statistical Process Control, the book handles new and comprehensive concepts with great clarity. It is organized around three basic questions of What do you want to accomplish? By what method? How will you know? With over 130 service sector examples and case histories, you will discover where to start, what to measure, how to measure it, and how to understand the measurement. More than teaching how to create process behavior charts, this book takes you beyond merely understanding data to a framework in which to use it effectively. It provides the practical expertise and useful guidance that you have come to expect from Donald J. Wheeler.

Genres: Business

Hardcover

First published September 9, 2003

Reviews

[Craig Becker · Rating 5 out of 5]

Great book for how to implement and achieve improvements. Helps us get on our way of answering the 3 Questions.
1. What do you want to do, improve, accomplish?
2. By what method? or how will we reach what is desired
3. How will you know? helps us understand how to measure to determine if have made improvements.

I recommend you read this along with getting more familiar with the work of Dr. W. Edwards Deming.

[Neil]

https://twitter.com/ejames_c/status/1...