Module 1 - Working within the private security industry
Module 2 - Working as a security officer
Module 3 - Conflict management within the private security industry
This publication is a must for organisations and trainers looking for professional, easy-to-understand, cost-effective training materials.
After each section, you can test delegate knowledge with an activity. The topics by this book covered
Module 1
Working within the private security industryLegislationHealth and safetyFire proceduresEmergenciesCommunication skills and customer serviceModule 2
The role of a security officerThe security officer and the lawPatrollingAccess and egressSearchingSecurity technology and systemsReporting and record-keepingModule 3
The principles of conflict managementRecognising, assessing and reducing riskCommunicating and de-escalation in emotive situationsProblem-solving strategiesGood practice following conflict