Mastering Human Relations

by Anthony Falikowski

Building on the strengths of the previous bestselling fourth edition, Mastering Human Relations, Fifth Edition , offers students a clear, comprehensive guide to the principles of interpersonal communications based on sound psychological theory and research. The content contained will help to promote self-insight, healthy emotional development, and productive human relations both in personal and professional lives. This fifth edition includes an exciting new chapter “Morals, Manners, and Attitude Adjustments for Effective Human Relations.” Students will learn how matters of character, ethics, and social etiquette are all essential to getting along with others and functioning in a professional and responsible way. Chapters Two and Three have also been combined to produce a more effective treatment of psychological type and its impact on communication dynamics. Other elements of the book have been updated to present a fresh new look, one which will surely interest and engage your students!

520 pages, Paperback

First published September 28, 1996