Paralleling Egan's THE SKILLED HELPER, this manual allows students to complete self-development exercises as well as practice communication skills and each of the steps of the model in private before using them in actual face-to-face helping interactions with others.
This textbook resource book has a series of questions that readers are invited to contemplate. The essentials of helping is outlined. There are chapters in conversation - dialogue, eye contact and tuning in, active listening, Seeking understanding, using probes and summaries, helping the client to tell their story.