Managing Front Office Operations

by Michael L. Kasavana, Richard M. Brooks, Ann Halm (Editor)

Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security.

Annotation © Book News, Inc., Portland, OR

435 pages, Hardcover

First published January 1, 1991

Reviews

[Laura Murillo · Rating 5 out of 5]

excellent book to learn about front office operations

[Elizabeth]

i want to read this