Telephoning

Delta Business Communication Skills

by Susan Lowe

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

focus on listening
making calls
receiving calls
receiving and leaving messages
dealing with problems
conference calls

Telephoning provides six core units, each containing these sections:

*warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
*presentation and practice of core language connected to each skill.
*over to you, which allows students to apply what they have learned to their real-life work situation.

In addition, the book contains:

*a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs
*a personal learning journal to help students monitor their learning during the course
*a review to help consolidate the language work students have done in each unit
*a reference section listing the vocabulary, grammar and phrases covered in each unit
*an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use, but is also suitable for self-study.

250 pages, Paperback

First published January 1, 2003