ITIL Lifecycle Essentials: Your Essential Guide for the ITIL Foundation Exam and BeyondAC

by Claire Agutter (Editor)

ITIL is the global standard for IT service management. This book provides you with a comprehensive introduction to ITIL that will benefit your organization and your career. The essential guide to ITIL this book will help you prepare for your Foundation exam and help you to put ITIL to work in your organization! This book provides you with:

- ITIL key concepts and definitions

- a clear understanding of the service life cycle and important processes

- implementation guidance to help you avoid common pitfalls

- the power to put to improve service management in your organization.

375 pages, Paperback

First published November 4, 2012

Reviews

[StationWagon Stripes · Rating 4 out of 5]

This is compulsory course reading for me. I found it beneficial and fairly straightforward. Unfortunately I find the subject pretty dry. Nevertheless it's a useful book.