In the 45 years since Deming raised the bar of quality in Japan, the search for quality has dramatically transformed global competition. World-class quality, service, and management have become the price that must be paid for entry into today's global marketplace—and the only way to stay alive once you're in it. In Search of Quality gives you access in one concise volume to the best practical advice and perspectives for optimizing your performance. This compilation includes articles from the perspective of CEOs, senior and middle managers, quality consultants, and general business advisers.
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Stephen Richards Covey was an American educator, author, businessman, and speaker. His most popular book is The 7 Habits of Highly Effective People. His other books include First Things First, Principle-Centered Leadership, The 7 Habits of Highly Effective Families, The 8th Habit, and The Leader In Me: How Schools and Parents Around the World Are Inspiring Greatness, One Child at a Time. In 1996, Time magazine named him one of the 25 most influential people. He was a professor at the Jon M. Huntsman School of Business at Utah State University (USU) at the time of his death.