Service Strategy Book

by Majid Iqbal

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

Genres: Business

Paperback

First published January 5, 2007

Reviews

[Ala' Abuhijleh]

Tough book! This book is really tough. The flow is not really streamlines and you feel lost after finishing it! I had to read it twice to understand it.

However, it's a must-read to pass the ITIL exam.

[Rob Roy]

Lots of very good information here, but very poorly written