Creating Consumer Choice in Healthcare: Measuring and Communicating Health Plan Performance Information

by Richard Curtis (Editor)

Accountability is the watchword of healthcare today. Increasingly, health plans and health systems are being required to document information about their performance, and to share that information with various stakeholders, including consumers. This book offers expert advice on measuring and communicating vital, consumer-friendly performance information. Featured are experiences from markets with advanced consumer-choice initiatives, including California and Minnesota. Gain expert advice on: * Determining the role of purchasing groups * Developing a risk-adjustment system * Managing risk in provider-sponsored plans * Marketing and outreach * Educating consumers about quality

243 pages, Paperback

First published August 1, 1998