Successful coaching relies upon a well-developed capacity for active listening and the ability to speak the 'language' the client is most open to. Each personality type has a specific way of formulating thoughts and feelings into sentences and this language is as important to them as their own native tongue. Process Communication stands out among the coach's resources to accomplish his/her mission, by providing the keys to understanding and speaking these unique and individualized styles of communication. You will know how to listen and how to be heard.