This is one of the most thought provoking books I've ever read on corporate and political communications. For anyone involved with communications the implications of Apkon's thesis, even if he only partly right, are profound. Those who wish to succeed in the corporate world need superior communication skills. Today, these include not only listening, speaking, reading and writing, but also superior visual communications skills.
Apkon argues that we are on the threshold of a new era where the democratic reach of media can now stretch to a level never before possible in human history. This phenomena is enabled by the ubiquity of screens to consume video; the universal language of the image over the specificity of written communications; the power and reach of the networks of distribution through YouTube and the web; and, finally, our ownership of the means of production via smart phone cameras and inexpensive editing tools. Apkon notes:
"What we are now seeing is the gradual ascendance of the moving image as the primary mode of communication around the world: one that transcends languages, cultures, and borders. And what makes this new ear different from the dawn of television is that the means of production-once in the hands of big-time broadcasting companies with their large budgets-is now available to anyone with a camera, a computer, and the will."
Akpon details how the human brain is wired for images (the province of 85% of our grey matter) and why we trust the evidence of our eyes above all else. Images are understood in context, which can be manipulated with narrative to hook an audience emotionally. We expect nothing less from Hollywood, we should not deny ourselves this facility.
Images have energized corporate storytelling. Apkon shares examples where the old rules no longer apply: from the low-budget Dorritos Super Bowl ad to Gillette's instructional video on How to Shave Your Groin, corporate video appeals directly to our `reptilian mind', prior to logic and rationality. Lawyers and journalists are tapping into the power of the image to bolster reasoned arguments.
The days of the copy editor, speech writer, or PR professional who focuses on the language of the press release alone are numbered. We need to relax our obsessive focus on a logical, written narrative. Instead of endless meetings about the nuances of a product announcement, we should look for ways to craft images that will emotionally connect with an audience. Apkon recommends we learn from the black arts of the political advert:
"Political images are much less logical that they let on-in fact, they rely on the image makers' ability to tap into primitive emotional centers that govern adaptive urges such as fear, comfort, and love."
Corporate communications professionals need to grab their Flip cameras (or whatever is available to them), fire up Windows Movie Maker and go stick the lens in the face of customers, partners, employees, and, yes, even executives. Apkon's important book challenges us to recognize the importance of the image over the written word, to learn to become literate in this medium, and to be willing to step forward and say "Lights, Camera, Action!".