The Conflict Resolution Toolbox: Models & Maps for Analyzing Diagnosing and Resolving Conflict

by Gary T. Furlong

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Genres: Psychology

256 pages, Hardcover

First published February 1, 2005

Reviews

[Kari Olfert · Rating 5 out of 5]

What I really appreciated was that this book was a case by case layout but at the same time could be applied to situations you've been in.

The structure was perfect and straightforward without being, I guess, too simple

2 key steps in managing and responding to conflict

1. Effectively diagnose
2. Take action to manage that based on the diagnosis

If you have any conflict where you work, I'd recommend this. Even if you don't use the steps, it helps to get a clear perspective.

[Elizabeth]

As seen in FYI: For Your Improvement.