This book is based upon an original approach which Interactifs, a major French organization, has spent 20 years teaching to people at all levels at blue-chip companies like Accenture, Danone, Nestle, Unilever and Renault. The book shows how people can say what they really mean and ask what they really want in a way which is comfortable for the other person and which will give them the best chance of achieving the outcome they desire.
The book will show how to start meetings and conversations in a way which is succinct, empathetic and effective and will put others in a positive, receptive frame of mind. It will show how to listen and respond during the meeting to maximize both productivity and empathy, and how to close meetings effectively. It will extend these principles so that a complete, versatile and clear method of business and personal communication is presented and taught.
Well, I tried and tried again with this book as I'm interested in language and it's effectiveness. I kept putting it to one side because although I agreed with the author's basic statements about the content and style of things said to or by me. However the frequent examples of supposedly effective words to use never sounded natural, and every time I reacted to them, thinking "no-one would ever say that to me", that I wouldn't dream of using the words either. Maybe something has been lost in possible translation form the French source material.
The final killer for me was when dealing with cross-cultural conversation, it was suggested that a Brit might say: "Well, not to put too fine a point on it, old boy, I was hopping mad." (My emphasis.) This must have been written by someone who believes we British speak like Bertie Wooster!
Sorry, not for me, a waste of precious reading time.