I read this book while I was having a problem with trust violations in regards to a client-professional relationship. After I uncovered disturbing facts and realized some important ethical violations in regards to a situation where I was the client, I considered my alternatives: bring legal action, ignore and go away, file a complaint. This book provided a different path to me for problem resolution, one that is a life lesson that can apply to almost all disputes: go back to the source of the problem and attempt to communicate to the source the impact their actions had on you. I did not fully have the courage to open up and tell the involved professional the depth of my angst, but I tried, on several occasions. This type of action requires internal resources we may not have, especially when we are dealing with people of societal authority. Nevertheless, I tried. For my situation, I think it was the most empowering step I could take. I had no heart for a legal battle, and, do legal battles create the healing you might need? Do legal battles perpetuate problems and worsen pain? In some cases, like rape, re-victimization may result based on current modes of handling many he said-she said, he did-she-did disputes. Costs, cross-examinations, the favoring of precedential laws, and liar's spoils all worsen the prospects of improving your own healing, depending on your personality. Bottom line lesson from this book, if you have a dispute with someone, for the first step, go to them and tell them about how their actions affected you. Do so without delay. Yes, further action might be needed, but first clear the air, learn their perspective, leave room for the other party to explain their perspective, their clumsiness, their thoughtlessness, or however their springs were dry when you came to them with an empty water bottle.
I will read this book more than once.