Ongoing Crisis Communication: Planning, Managing, and Responding

by W. Timothy Coombs

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multi-disciplinary approach to the entire crisis communication process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (pre-crisis, crisis, and post-crisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

Genres: Nonfiction, Communication, Business

256 pages, Paperback

First published January 28, 1999

Reviews

[Amy · Rating 3 out of 5]

Good resource book for crisis communications.

[Lee · Rating 1 out of 5]

Highly theoretical nonsense cooked up by an academic in need of theory to prove that he belongs in the academy. A practical focus would be much more useful for a topic like crisis communication management.

Read the first chapter.

[Lauren · Rating 2 out of 5]

Yea....textbooks