Customer Acceptance of Water Main Structural Reliability

by Joanna Pratt, Elizabeth David, Jerry Snyder

This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers' perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.

263 pages, Paperback

First published August 28, 2005