Complex Engineering Service Systems: Concepts and Research

by Irene Ng (Editor), Glenn Parry (Editor), Peter Wild (Editor)

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
 
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

484 pages, Paperback

First published January 1, 2011

About the author

Irene Ng is a Singaporean Member of Parliament who has represented Tampines GRC since 2001. She is also a Writer-in-Residence at the Institute of Southeast Asian Studies (ISEAS). Before joining politics in 2001, Ng was the Senior Political Correspondent of The Straits Times. Irene has won several journalism and writing awards. After joining politics, she worked as Director of Programmes and Senior Research Fellow at the Singapore Institute of International Affairs, and later, as a Director at National Trades Union Congress.