ITIL Lifecycle Essentials: Your Essential Guide to the ITIL FPOundation Exam and Beyond

by Claire Agutter

This is the essential link between your ITIL qualification and the real-world. It doesn't just cover the information required to pass the ITIL foundation exam, but goes further, providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.

350 pages, Kindle Edition

First published November 4, 2012

Reviews

[StationWagon Stripes · Rating 4 out of 5]

This is compulsory course reading for me. I found it beneficial and fairly straightforward. Unfortunately I find the subject pretty dry. Nevertheless it's a useful book.