I think I must not be the target audience for this book because I found it dull. The book had a number of useful techniques but it was definitely targeted toward leaders in more traditional companies than my workplace. I would like to read a book with fundamentally the same content but written for folks in the more casual parts of the software industry.
Since I did find the book useful but boring, I include a detailed summary below.
The first 90 days after a transition are critical for establishing yourself in the new position. Companies often fail to prepare leaders for successful transitions.
There are key steps you can take to help your transition succeed:
Promote Yourself. Make a mental break from the old job. Don't assume that what made you successful before will make you successful now. Be aware of what sort of problems you'll need to solve and how they differ from the types of problems you've been good at solving in the past.
Accelerate Your Learning. Create a plan for learning about the past, present, and future of your new organization. Look at both concrete facts and subjective impressions. Learn from internal sources and external sources. Start learning what you can before you've transitioned into your new role. Share and discuss your learning plan and learnings with your team and your boss(es).
Learn iteratively. Focus on learning the most important things first and then coming back and adding more depth and breadth. When meeting with individuals, ask everyone the same set of questions in the same order; this gives you a set of easy to compare answers.
Match Strategy to Situation. There are some common categories of situations a leader will be taking on. Knowing what type of situation you are taking on can make the difference between success and failure.
The four most common situation types are startups, realignments, turnarounds, and sustaining success. Each has different challenges. For example, in a turnaround, you don't have a lot of time to succeed but everyone acknowledges that change is necessary, while in a realignment you may have time but people may disagree on the need for change.
Secure Early Wins. Don't get lost in the big changes thatyou see when you enter an organization. Focus on securing early (generally small) wins to help build momentum. This helps you focus in the early days, and it also helps to build your credibility with the people you're working with. Ideally, the size of your wins will increase over time and all work toward some long term goal.
This chapter provided a valuable framework for the elements that must be necessary before a person can enact change. There must be sufficient awareness that change is needed. There must be a diagnosis of what needs to be changed and why. There must be a vision and strategy for change. There must be a plan for change. Finally, there must be people who support implementing the plan. Before trying to cause change, a leader should look at each of these elements and strengthen any that are weak.
Negotiate Success. You are responsible for setting up a productive relationship with your boss, even if your styles differ. Use conversations with your boss to set clear expectations of what you plan to get done when and potential opportunities or issues. Don't use these meetings to go over checklists or complain fruitlessly.
The book suggests 5 types of conversations you should have with your boss. These conversations are roughly chronological, but will repeat over time as situations change.
The situational diagnosis is a chance for you to understand your boss's perspective on the current business situation. The expectations conversation is where you work to understand what you need to get done, what success looks like, and how performance is measured.
In the style conversation, you'll learn how to communicate most effectively with your boss, being on the lookout for ways their preferred style differs from yours. Once you know what you're trying to accomplish, you'll need to have a conversation about what resources you need.
Finally, once you've proven your credibility with small wins, it's a good time to talk about your own personal development. These conversations should inform your 90 day plan, and you should also present your plan to your boss to get their buy in and feedback.
Achieve Alignment. The insight of this chapter is that the strategy, structure, systems, skills, and culture of an organization all need to be aligned to achieve success. The strategy should lead the direction, with structure, systems, and skills working to support that strategy. Culture is the often invisible background that all of these systems work against. It is the hardest to change but often the most influential.
Build Your Team. Obviously, having the right team is critical to success. What's less obvious is that it's important for a new leader to restructure their team quickly to avoid the expectation that change is not going to happen. But the team should not be changed too quickly, because a new leader has to get to know the existing team and too much churn causes instability.
What I found most valuable from this chapter was the list of 6 criteria you can use to evaluate members of your team. Competence evaluates whether or not they have the technical ability necessary for the job. Judgement evaluates whether or not the person makes good decisions, especially in difficult situations. It's also important that a team member bring the right kind of energy to the team. They need to be able to focus on the right priorities, and they need to have good relationships with the rest of the team. Finally, you need to have people you can trust to follow through on their commitments.
The book suggests dividing 100 points among the 6 criteria to weight their value and then evaluating each of your team members on these criteria. I found this framework to be useful because I find that, when it comes to evaluating people on my team, it's often hard to assess non-technical skills consistently across people and across review sessions. Explicitly defining and weighting the list of criteria would help to make evaluation more consistent. I plan to use this technique in the future.
I also appreciated the range of categories for team members after the initial assessment. A team member may be someone you want to keep in place, keep and develop, move to another position (that's a better fit), observe for awhile (and help them develop), replace (but not urgently), replace (urgently). This range of categories provides room for people who could succeed on your team but aren't currently, a situation where it's easy for things to go badly if you don't work to be aware of the possibilities.
Create Coalitions. To enact change, you need support. It's important to figure out who are supporters, opponents, and convincibiles. To turn convincibles into supporters, you want to change their perception of the choice they have to make. Often, maintaining the status quo is seen as zero cost and change is seen as high cost. Thus, as a general strategy, to get support for change, you want to raise the perceived cost of the status quo and lower the cost of change. Bribes and threats are two blunt ways of doing this, but better is to create compelling framing arguments, setting up action-forcing events such as commitments to take particular actions, getting people to change their behavior (which can lead to them changing their minds), and leveraging small commitments that will lead to larger change (e.g., get someone to come to a meeting, then review a design, then evaluate a prototype, etc.).
Keep Your Balance. All these techniques for getting off to a strong start are useful, but they're all for naught if you let yourself get overwhelmed by the change. To maintain balance, you need to adopt strategies for success, use discipline in executing those strategies, and build your support system.
Key to maintaining discipline are taking time to plan, deferring commitment to prevent yourself from becoming too busy, setting aside time for hard work, taking time to step back from high stakes situations, focusing on the process by which you try to implement change and how others perceive it, and staying aware of how your feeling (perhaps by using structured reflection), and knowing when to quit.
Your support system needs to include not just your professional support system at work and outside of work. It also needs to include your family. Change in your job can often mean change for your family. Keeping your family healthy is key to preventing a destructive feedback loop.
Expedite Everyone. Finally, for these techniques to be most effective, make sure that everyone is using structured transition techniques. As a leader, it's easiest to spread structured transitions to your team, but you can also work to spread it to your peers. If everyone can transition more effectively, then the company as a whole will be more successful.