How to Work in a Call Center: Tips for Telemarketers

by Brendan Shea

A fourteen year call-center veteran, who has telemarketed for financial services, mortgages, and warm-called for solar, batteries and roofing for the past twelve years, gives hints and tips on how to work well and succeed in a call-center environment.

By reviewing the A-Z's of call-center work, How to Work in a Call Center will assist the beginner or novice with getting their start in sales and telemarketing, and teach them to win happy customers throughout their career.

65 pages, Paperback

Published July 8, 2023

About the author

Brendan Shea earned his acting stripes waiting tables in New York, made a go of it in professional theater for some years, and writes prolifically when not toiling at his awesome day job, in California.

Shea writes on topics he knows such as mental health, theater and solar energy. His genres are myriad, including children's stories, cooking, dystopian/utopian sci-fi, fiction, memoir, mystery, nonfiction, poetry and sales.

Brendan's experience in sales-support in the financial and renewable energy industries, infuses his business books with helpful information for both the beginner and the seasoned.

Finally, Brendan's books are not meant to be preachy, but most volumes come around to the subject of God sooner or later; as C.S. Lewis wrote, 'I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else.'

And my reason for writing is like Gregory McDonald's, "Writing is not a profession, occupation or job; it is not a way of life: it is a comprehensive response to life."