Highly readable book with handy summaries on every alternate page (first time seeing such a format, trust Singaporeans to find a way to make reading a book more efficiently.
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Ideas must always be put together in a way that makes sense within the context of time and circumstance.
While the gathering of ideas is a smart thing to do, success lies in putting good ideas together in a systemic whole that results in different, innovative, and unique ideas. Too often we ask others, "What do you do, and how do you do it?" Too seldom do we ask, "Why do you think that way and why do you do it like that?"
"Nobody grows old merely by a number of years. We grow old by deserting our ideals." - Youth, Samuel Ullman
People have a deep sense of pride and want to do a good job. People want to be appreciated and want their work to be acknowledged. People want to taste success, and when they do, they automatically become more motivated and more self-confident, which in turn engenders initiative and innovation. No one wants to look stupid or fail on their job.
The challenge for leaders is how to create situations where people are not afraid to try, where people can savour success to build up their self-confidence, and where people can safely learn from their mistakes. (Psychological safety)
The art of getting things one in situations of ambiguity and uncertainty: The importance to have the courage to try new things and the discernment to cut losses when things do not work out. (See Tim Harford's Adapt)
The only way to avoid making mistakes is not to do anything, and that, in the final analysis, will be the ultimate mistake.
Opportunities are for us to learn and to be the best we each can be. But with opportunities come obligations: the obligation to contribute to those around us, and the obligation to offer others opportunities to discover themselves, just as we have benefited from the opportunities given to us. In addition, anything less than doing the best that we can and being the best that we can be would be less than fair to ourselves and those around us.
The worst thing you can do to your boss and yourself is to surprise your boss with bad news. It is always best for your boss to hear the bad news from you first.
Do not allow your ego and fear to impede your capacity to learn, as well as your willingness to try new things. It is foolhardy for any boss to empower a person who is either not competent enough to know that things are going wrong, or honest and humble enough to admit that things are going wrong.
The job of staff is to analyse and come up with the best answer within the bounds of their knowledge and experience. A leader is never to tell the staff to re-do their analysis, even if they should disagree with their staff's analysis for whatever reason, as they would be undermining their staff's work, their sense of self-worth, and the values of honesty and integrity by telling them to write what they do not believe in.
Worst of all, they would be developing staff who do not think independently, but are instead always second-guessing their bosses. This is how organisations lose imagination, initiative, and innovative staff by ignoring their brains and undermining their courage.
We should not always do what we are asked to do. We should always ask, "What am I doing this for?" Then think of what else we should do. Think of a better way to do it. Think also of completely different things to do that are useful, sensible, and effective.
Setting the rule is the government's business, to give maximum freedom to the individual without impinging unreasonably on the freedom of other; converting the heart is God's business.
Scenario-planning helps an organisation think about a future that is uncertain and unpredictable. Everyone becomes attuned and sensitised to the signals of change, and we learn to think with a contingency mind-set so we may be able to react quickly when the need arises.
In the public service, not having a bottom line means one less instrument to encourage improvement and induce change, and also means higher demands on the quality of leadership required, as well as on the leader's ability to lead by example, communicate and motivate.
A public service will keep on going even with mediocre leadership, but if it aspires to be first class, it requires superior leadership.
Public Communications is no longer solely the purview of the Corporate Communications department, as officers at all levels make up the voice, character, and personality of the organisation.
It does not matter what policy paper has been written, what is communicated to the audience is the intention of the policy so far as the audience is concerned. Communicate wrongly or inadequately and all the misreading and unintended distrust cannot be blamed on the audience.
What the public sees or perceives of the implementation defines the policy in their mind.
Excellence is a never-ending journey (George Leonard's Mastery). Supervisors must help make it interesting and worthwhile. But it is our attitude that will make the journey either fun or boring.
By teaching moral education without religion, the need for personal example by the teacher is very great, and his teaching fails when students do not see the teaching to be true for his life.
If "Values of Identity addresses the question: "Who am I?" and "Values of Community" address the question, "What can I do?" then "Values of Discovery" address the question, "What can I be?"
Three kinds of fatal organisational failure:
-A failure to learn from the past
-A failure to adapt to the present
-A failure to anticipate the future
Anyone who has tried to drive change in organisations knows that it is not straightforward. Resistance to change is normal. In fact, we should worry if we do not get resistance, because it either means that people are not taking the change seriously, or they think we will give upe asily and so there is no need for them to apply themselves. In other words, they believe they can outlast our ideas or outlast us.
Promotion must always be an expectation of the probability of high performance at the next higher level. The right reward for high performance is a good bonus, not a promotion.
Dee Hock, Founder of Visa on promotion: Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.
Too often we think the goal is the product and the process is the means. Our goal must be the process. The product as seen in today's performance is just the means to continually check how well the process is working out.
Mission comes before Vision. Mission defines the reason why the organisation exists, while Vision is the leader's expression of the tangible goals and outcomes that will define what success for the organisation is.
Two grave disadvantages when change is undertaken only when there is a crisis:
-An organisation in crisis is usually one in a state of low moral and high anxiety, especially given that people in an organisation often know that a crisis is looming before the public outside, or sometimes even the board knows about it.
-Some of the best staff would have left the organisation, as they know things are in bad shape and reckon that someplace else would be better able and willing to recognise their capabilities and welcome their contributions.
Unconscious competence is commonly thought of as the highest level to strive for. However, when people in the organisation do not understand why they are doing what they are doing, sooner or later the organisation will slip into a state of unconscious incompetence without knowing how or why it got there, especially when circumstances shift.
The reason why you want your boss to be clear that you are always willing to do what you can to help him succeed is to thereby gain his trust and boost your credibility - he is then much more likely to grant you the freedom to decide and act. You will receive the 'empowerment' so many people crave for but do not get because they have not established a state of trust with their bosses.
It is easier for a supervisor to forgive, as forgiveness stems from a assessment of character - "Was my subordinate acting honestly and in good faith?" - whereas permission requires an assessment of the proposal and the assumption of responsibility.