This was very good. It doesn't apply to most of my practice as it is designed for working in the HNW and UHNW space, but the basic principles can most certainly be applied to not just all financial planners/advisors, but into any consultative business. Here's why:
Nearly every form of interpersonal consultative vocation has evolved from a dictatorial approach, to a move collaborative approach, to moving into the current behavioral approach. The wealth industry is no different and not necessarily unique in this sense. But, as I have been in the industry for 28+ years, I have seen my own path and maturity help with my ability to provide guidance and advice as I have aged and become older. It is a bit daunting, and can be seen as really precocious, for an advisor, say aged 32, to tell people in their 60s or older what they should do, how they should feel, and why it is either good or bad.
Imagine you are a "regular person" aged 35, with a fine pedigree from college and some impressive skills in your first 10 years of the profession, giving advice about the wealth of a client family who's $15 million net worth is 20 times greater than yours. It is hard to relate to that client. It is hard for the client to relate to you and see validity in your insights, regardless of how "right" they may be. This is the age-old paradox of not having enough life experiences yet trying to persuade clients with much more life experience that the direction you are advising is anchored in their best-interests.
So, on to the book......
I was introduced to this book from a colleague who works exclusively in the HNW and UHNW space. Her initial commentary was how you cannot be a generalist and cover all of these areas for a client. In that subset of the industry, I agree. But, in the context of working with mass-affluent (anathema for some advisors), I still believe that range is your best asset. Nonetheless, there is some serious truth of that initial statement and how we have continued to evolve in this industry.
The book uses an ongoing story in the intro of each chapter of a family wealth firm that's roots came from an wealthy oilman and his son who gets into the wealth-advising industry. This evolves into the next generation son getting into the firm and taking to a new level. Kind of hits home-and I think this was an excellent segue for each chapter.
Basically, Wealth 3.0 has spawned from originally Wealth 1.0, and evolved through Wealth 2.0. So, what are they?
Wealth 1.0 – basically the stock broker and wirehouse style of onboard a client, capture their assets, either trade the accounts to grow them. Mostly in a commission world, and not very involved in any type of holistic financial planning
Wealth 2.0 – Moving into a fee-for-advice model with emphasis on financial planning and investment planning in an AUM styled management. This is a much better model than Wealth 1.0 from both the client and advisor stand point. Nonetheless, this model wouldn’t have existed without the establishment of the prior model. Further, although this is a more encompassing style, it is not covering everything the client may need. I have noticed this many times in the past, myself. Full-disclosure, this is the space in which I have existed for the last 25 years of my career, and certainly the last 15.
Wealth 3.0 – This model builds on the work of Wealth 2.0. The breadth of this level is leaving no stone unturned. Not until page 75 does the book get into the meat of the model with the Ten Domains of Family Wealth. I would have liked to have gotten there earlier as a taste. Some readers may not make it that far in the book before petering out, so a smaller snippet of this model would have been good. But, if you get that far, you think, okay, this is where we see the ‘new’ model. The authors do a great job building this model and it is very interpersonally based.
Again, in my average client interactions, the client may have between $250,000 to $2,000,000, and even on the higher ranges, there is still some trepidation from both the client and me if they will have enough for their retirement, let alone how much, and how, they will leave a legacy for the next generation. So the depth of Wealth 3.0 is not as applicable from a “you must do this” perspective. But, reading between the lines, this book certainly has me thinking of building out a more holistic approach with my team to serve our clients more completely.
Give this a try and if you are a wealth manager of any sort, let your mind wander and see where you may be able to provide a better experience for your clients, which in the long-run will provide more referrals, more retention, and deeper relationships with clients.