The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

by Don R. Crawley

A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There’s nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here’s what you’ll All of the information is presented in a straightforward style that you can understand and use right away. There’s nothing “foo-foo”, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

Genres: Business

224 pages, Paperback

First published October 15, 2013

About the author

A public speaker, author of six books and former network admin with practical ideas to better serve end-users, customers, and everyone else.

Want more? Okay, he's a native of Columbia, Missouri who now lives in Seattle, a pipe-organist, pianist, convivialist, geek, dog-lover, seeker of wisdom, pontificator, husband, father, and grandfather.

Reviews

[Franklin Wood]

While a lot of his suggestions seem like things we should know, they are good reminders, and there are several exercises he gives that are very good.
This isn't really a book that's meant to be deeply philosophical, but it makes up for that in it's practicality. In my opinion, it needs to be on every IT technician's desk right from the start of their career, and reviewed annually.

[Angie]

Put me to sleep but it's a good book on working with non computer folk.

[Angela Tanner]

A quick read, with a lot of helpful insights into improving customer relation skills, you do not need to be in a tech field to appreciate this book.