Managing Difficult People in a Week

by David Cotton

Managing Difficult People In A Week i s a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.

This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to

Understanding and preventing difficult behaviour
Developing your skills for managing difficult people
More advanced skills for managing difficult people
Managing specific types of difficult behaviour
Feedback that works and critical converstions
Managing conflict
Getting support and escalating issues

ABOUT THE SERIES
In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Genres: Business, Management

128 pages, Paperback

First published November 26, 2010

Reviews

[Cristina Costache · Rating 3 out of 5]

Whilst it’s a succinct and useful pocket guide, as you’d expect from a pocket guide, it’s very “box categorisation” based, without much outside the box thinking. Conflict is seen as a negative and a failure of leadership/something that should be avoided - which it isn’t. And there is nothing about compassion, though it does talk about active listening and not taking something personally.
So all in all: useful, quick, with useful mnemonics and strategies, but very limited, I’d advise reading other books too on this topic

[Michelle · Rating 4 out of 5]

Easy to read

A simple yet informative read. Mostly common sense however sometimes not that simple when dealing with difficulties. Great read for any leaders/managers

[Devina Yuliarni · Rating 5 out of 5]

Perfect guidances for dealing with people in professional terms

[Simon Harrison · Rating 3 out of 5]

OK, no more