This is a light and insubstantial little book that tells us what we all probably already know: positivity breeds a better work environment. The book presents a quick action plan to weed out negativity in the work place. I'll save you the cheesy (and at times really sexist) novella: 1: understand the cost of negativity, 2: understand the no complaining rule, 3: define justified complaining vs mindless, 4: identify your complaint/solution process, 5: act on that process, 6: celebrate successes, 7: monitor and enforce the no-complaining rule, 8: act on the no-complaining tools, and 9: designate a no-complaining week.
And in theory, this all sounds good. The no complaining rule is essentially that there should be no complaining amongst employees; that when a person has a problem, they'll take it to a manager along with 1-2 solutions for that problem. And that when you complain to yourself, you should turn it into a positive. And I suppose that if you were a manager of a small staff who were all very enthusiastic about this idea, it could work beautifully. However, if you're just one employee with indifferent supervisors, this method isn't going to work well for you.
And a note about the writing itself: be prepared to middle though 120 pages of the worst allegory I've ever read. Hope (c'mon, really?) is the HR director at EZ Tech, a divorced mother of two who might have cancer and thinks all men are scum (except for her basketball-coach CEO, of course, who is adorable). Hope's life is turned around, though, when she meets nurse JOYce (just when you think it can't get worse...) who introduces her to the No Complaining Rule, which Hope then uses at her failing company. I feel like I could have taken the principles outlined here far more seriously if it hadn't been written as a Lifetime channel screenplay, and had the principles and action plan been better defined and fleshed out, it would have helped this book seem more valuable, but as it is, I recommend skipping this one.