The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

by Donna Cutting

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.

Genres: Buisness

256 pages, Hardcover

First published January 9, 2008

Reviews

[Catherine · Rating 4 out of 5]

After reading so many books over the last 30 years on improving customer service, I really didn't think I could stomach another one saying the same thing.

This book is different because it gave living examples, I should say samples, from which you can choose. Samples of real life situations you can relate to and use.

Best of all, now only half way through the book, I find myself thinking differently about my customer service and how I've had limited thinking with it.

Changing to the "yes" and "how" mentality is the purpose of the book.

And I love not just thinking about how to think outside the box but to (paraphrased), think on top of the box, under the box, on the side of the box and then to crush the box.

I've had to stop reading many times, because my thoughts kept returning to my customers and their needs and how I've said no without actually saying no.

I also remembered how the "yes" and "how" mentality was with me when I was building my CPA practice and taking away all the clients from other CPAs because they were doing much customer service. I would find out what they needed, return to my office and ask my staff and myself "how." Then took the action, implemented it, returned to the prospect and picked them up as a client. Then somewhat bragged about this service to the next 10 prospects. All I did was repeat this over and over. That's how I built the practice, beating out the other much-established firms, in less than three years.

I can see this enthusiasm has slipped now. Nevertheless, not after today!

And that's what I loved about this book. It's steered me back on course. My thinking is really thinking. New ideas have emerged from many of Donna's real live stories. I'm excited again about my customers. I'm also excited about the follow up service for past clients.

This book will re-inspire you to have fun, laugh, play, and enjoy providing your customers with an experience your competitors can't touch. Enjoy this book, and turn your customers into life-long ones.

[MK · Rating 3 out of 5]

Loving this book might be considered drinking the Kool-Aid, but I don't really care. The philosophy of providing excellent service on a person-to-person level with the genuine intent to give someone a great memory, improve their day, etc.. and enjoy doing it was refreshing and inspiring. So many company's are driven by money alone, but this put humanity at the forefront and made profits secondary--a happy result of the first. I'm fortunate enough to work in a culture where this level of customer service is strived for every single day (in fact, I work at one of the exemplary organizations frequently referenced within these pages), and Cutting's passionate writing just got me all the more excited about my job.

[Paula · Rating 4 out of 5]

Key points from Donna include, but not limited to:

Treat the person in front of you as if they are the most important person on the room.

Nothing great can happen unless everybody ACTS.

The answer is yes, the question is how.

Make movie moments every day.

The way you grow is to get out of your comfort zone.

Every big and little moment needs to be celebrated.

[Emma Balina · Rating 5 out of 5]

Had to read this book for work. It turned out to be quick, easy, fun, and insightful. Delivering outstanding service is really all about attitude. This book had some great takeaways, reminders, and examples.

[John · Rating 4 out of 5]

Customer Experience...need I say more.