In this book, Persuasion: The Art of Influencing People, James Borg is throughout and detailed in everything that communicates, and how this affects everything we do in life. From our words, to our tone of voice, from our body language to our ability to read others, it takes you on a journey filled with examples to learn from. It emphasizes the importance of how small changes in the way we talk and engage with other can have unexpected effects and results. The main topics explored are: empathy, being a good listener, keeping attention, controlling your body language, cultivate memory skills, how to say the right things at the right time, the importance of telephone etiquette, negotiation, dealing with difficult people and how to deal with different personality types. All this, with one goal in mind: how to convince people to listen to you, and follow you...or how he likes to describe it: how to take people from point A to point B, without even realizing it.
Though some parts of the book might seem "common knowledge", I like to think that common sense is no longer so common anymore, so I definitely suggest this book for anyone who needs a reminder and a refresher on the topic, or for those who are at loss and need to advice on how to master this very important art of communication.