Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six * Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective.
It is a good book that explains Six Sigma as a continuous improvement methodology in simple way. It provides reader with a six-step checklist to initiate, execute, and maintain continuous improvement projects. It highlights the challenges encountered to transition to a Six Sigma culture along with techniques and pre-requisites to make it a successful transition.
The first book I read on 6-Sigma, it was very suitable to my understanding for a beginner, that was in 2009, I was a 3rd year engineering student. It's a good book.