Successful Business Process Management: What You Need to Know to Get Results

by Paula K. Berman

Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?Successful Business Process Management has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Step-by-step instructions explain how to:• Overcome resistance and apathy to standard procedures • Take a systematic rather than ad hoc approach to process management • Design key processes and capture them in documented procedures • Revise existing processes when feasible • Roll out the changes so people know what to do • Embed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovativeness that got them on the map in the first place. In Successful Business Process Management learn how to get it just right.

Genres: Management

272 pages, Hardcover

First published January 1, 2014

About the author

Paula lives in a small lakeside town in Oregon that is rather like her fictional town, Percival, along with her husband and two cats who bear an even stronger resemblance to Merlin and Morgana (the cats, not the husband). Her house is not self-aware, unfortunately. When not working on a sequel to A Home in Percival, she reads, rows, reads, knits, reads, kayaks, reads, and hangs out with friends who bear no resemblance at all to any of her characters.