Vital Conversations: A practical approach to handling difficult conversations, managing conflict, giving feedback and influencing difficult people: Making the impossible conversation possible
There are times when getting what you truly need or want will require you to engage in one or several difficult conversations. This book will enable you to identify, prepare, remain resilient and engage in the kind of challenging conversations that could make all the difference to your most important relationships, business, key projects and personal sanity! Whether you are having to give difficult feedback, end a relationship or get the executive team to discuss an un-discussable issue then "Vital Conversations" will act as your personal difficult conversations coach. An invaluable addition to the difficult conversation arena. If you read one development book this year make it this one!" --Malcolm Stern, Channel 4 presenter, psychotherapist and specialist in conflict resolution
This is a superbly practical and helpful deep dive to handling difficult conversations. The best way to approach this is probably when you have a specific situation you need to address and then read it with a pencil or pile of post-it notes to mark up as you go along. The value of these skills are likely to last a lifetime.