Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results

by Dodd Starbird, Roland R. Cavanagh

  Use ETM to harness the power of your most valuable resource— your workforce!  Building Engaged Team Performance explains the next wave of business improvement: Driving breakthrough gains using “the people side“ of performance in productivity initiatives. Roland Cavanagh, coauthor of the bestselling  The Six Sigma Way, and Dodd Starbird combine the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Tech Systems to help you harness the massive amounts of "people performance" that is not captured by process improvements alone. The result is a single, actionable, highly effective process the authors call Engaged Team Performance (ETM)—a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETM provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide.  Table of Contents  Part One: Engaged Team Performance, What and Why Chapter 1. Engaged Team Performance at a Glance Chapter 2. "As the Pendulum Swings" -- A brief History of Adventures in Business Improvement  Chapter 3. From the Outside In: Understanding the Customer Experience Chapter 4. Individual Goals: What You Measure is What You Get  Chapter 5. Is it Process or Performance? Both! Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma Chapter 7. Power to the People: Facilitation and the "Cycle of Change" Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency Chapter 9. Team Goals Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP Chapter 11. Expectations, Rewards, and the Motivation to Excel Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition   Part Two: Deploying Engaged Team Performance within Your Organization Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization   Part Three: The Path Forward Chapter 14. The Role of Leadership in Enabling ETP Chapter 15. Breakthrough: The Future of Engaged Team Performance Appendix: The GPS Case Study

289 pages, Kindle Edition

First published October 15, 2010

About the author

As the Managing Partner for Implementation Partners LLC, Dodd Starbird leads change efforts that consistently achieve exceptional results for clients. Implementation Partners exists to inspire and enable every leader to transform their organizations by giving every employee a chance to contribute their best work on an engaged, sustainable, winning team. Dodd is the author of two business books, "The Joy of Lean" (ASQ Quality Press, 2016) and "Building Engaged Team Performance" (McGraw-Hill, 2010).

Reviews

[Diane · Rating 2 out of 5]

Big picture, the concepts make sense and feel very familiar and aligned to Agile and Scrum. I was hoping to like the book since ETP originates from Lean but the book felt too dated. I think it is time for an update and new addition to make ETP feel relevant in today’s environment.

[Elissa Mahler · Rating 5 out of 5]

This class required text was approachable and easy to understand. The book sets forth basic guidelines for utilizing Engaged Team Performance (ETP) Beware: ETP requires significant work and research to properly utilize. But, if properly deployed, your organization is poised to make significant changes.