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Knowledge Management in Theory and Practice
A comprehensive text and reference provides both substantive theoretical grounding and pragmatic advice on applying key concepts.
The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital.
This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout.
New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.
The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital.
This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout.
New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.
504 pages, Kindle Edition
First published June 16, 2005
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155 people want to read
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Displaying 1 - 5 of 5 reviews
November 10, 2012
This seemed to be more KM in Theory and More Theories. If you want to be able to talk the talk, this will do the trick. It is a very academic look at KM--many references, comparisons of abstract models, long bibliographies after every chapter, lists of Discussion Points for each chapter. But to walk the walk, I think the reader would be more confused than ready to march. It is a nice collection of all the key topics and researchers' models--good for an MBA program student but not a practitioner. I know this is intended as a text book but then it should be followed with more of a practical look at KM.
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April 18, 2015Lulz, like I actually got a chance to get through all of this in my final semester. That said, I enjoyed (yeah, that's right, enjoyed) what I did get to read.
November 19, 2021
I was involved with KM for many years until a couple of years ago. During that time I read just about everything I could get my hands on, and for me this remains one of the top 5 best books on KM. I literally have no idea why anyone would give this book a low rating. It is one of the most complete and comprehensive presentations of the subject that you can get.
April 9, 2020
When I started reading this book, I really wasn't quite sure exactly what "knowledge management" was and didn't think it would be that heavy of a topic. I thought it would be something light and casual, and to my discovery it certainly was a lot more involved than a thought.
There are people who actually get PhD's in knowledge management, there are various certifications for it, there are tons of books and video content, and really just an incredible volume of information about this topic.
This book covers everything I imagine most people would want to know about knowledge management. Tacit knowledge, explicit knowledge, how to capture and codify, varies knowledge cycles and management models, communities of practice, organizational culture, knowledge management tools (heavily reliant on technology), knowledge management roles (such as... Chief Learning Officer (CLO) as example of many), and is also full of diagrams, questionnaires, flow charts, and all kinds of other graphics related to knowledge management.
A lot of good stuff in here that can be applied to the small team level as well as the big picture enterprise point of view.
I can honestly say that I did enjoy this book and learning about this interesting topic about improving individuals and organizations through the power of knowledge management.
I would absolutely recommend this book to anyone in a leadership position, is in a position of trust/influence, and people who are motivated and feel like they can be an agent of change within their individual teams or even towards their organization as a whole.
There are people who actually get PhD's in knowledge management, there are various certifications for it, there are tons of books and video content, and really just an incredible volume of information about this topic.
This book covers everything I imagine most people would want to know about knowledge management. Tacit knowledge, explicit knowledge, how to capture and codify, varies knowledge cycles and management models, communities of practice, organizational culture, knowledge management tools (heavily reliant on technology), knowledge management roles (such as... Chief Learning Officer (CLO) as example of many), and is also full of diagrams, questionnaires, flow charts, and all kinds of other graphics related to knowledge management.
A lot of good stuff in here that can be applied to the small team level as well as the big picture enterprise point of view.
I can honestly say that I did enjoy this book and learning about this interesting topic about improving individuals and organizations through the power of knowledge management.
I would absolutely recommend this book to anyone in a leadership position, is in a position of trust/influence, and people who are motivated and feel like they can be an agent of change within their individual teams or even towards their organization as a whole.
December 13, 2016
my orientation and introduction to knowledge management. useful. provided me with an overview on how to approach this subject.
Displaying 1 - 5 of 5 reviews