The Great Employee Handbook: Making Work and Life Better

by Quint Studer

The Most Valuable On-the-Job Skills Come from Experience—But You Don't Have to Work a Lifetime to Master Them.

Often, it's the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We've all looked back on challenges we've faced—whether they involved a boss, a coworker, or a customer—and thought, If I knew then what I know now, I would have handled that in a completely different way!

The old saying "Experience is the best teacher" has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That's the idea behind The Great Employee Handbook.

Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time). You'll learn how

Put your best foot forward in the first 90 days
Build an emotional bank account with coworkers (It's the best way to get quick forgiveness when you mess up!)
Discuss your own development plan without looking self-promotional
Have difficult conversations with your boss
Solve problems and resolve conflicts without getting the boss involved
Alleviate customer anxiety so they'll buy from you (and keep coming back)
And much, much more

Studer has created a valuable tool for companies in every industry. We all know a good day at work means a good day in our personal lives, too. That positivity is what employees—and the leaders who count on them—really want.

216 pages, Kindle Edition

First published January 1, 2012

Reviews

[Mackenzie · Rating 4 out of 5]

I mean, it is what it says: a handbook for everyone who ever wants to hold down a job!

This would be a fantastic book for teenagers to read while in high school, since a lot of it seemed like common sense knowledge to me now.

[Dawn Lennon · Rating 5 out of 5]

Too often employees experience frustration and confusion about what it takes to be effective because supervision fails to explain the behavioral expectations of the key players: bosses, coworkers, and customers. This book provides straight-forward, practical insights and approaches that help employees understand what is expected and why. Each chapter is a concise explanation of what to do and how to do it. It's a highly valuable tool

[Gayle Juneau-Butler · Rating 5 out of 5]

I listened to The Great Employee Handbook by Quint Studer (founder of Studer Group) — It is a must-read for anyone in any field who wishes to actively work toward a peaceful and productive work environment. The book includes specific tools for communicating gratitude, asking clarifying questions, striving to align work with intended organizational outcomes, negotiating difficult conversations among colleagues, supervisor, etc.

[Nancy · Rating 3 out of 5]

Has a lot of good ideas and common sense approach to being a great employee/employer.