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ITIL V3 - A Pocket Guide
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.
ITIL V3 Lifecycle Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The body of this pocket guide is set up in two Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.
ITIL V3 Lifecycle Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The body of this pocket guide is set up in two Part 1 deals with the ITIL V3 Service Lifecycle, Part 2 deals with the individual functions and processes that are described in ITIL V3.
150 pages, Kindle Edition
First published August 22, 2007
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