Conversations for Change: 12 Ways to Say it Right When It Matters Most

by Shawn Kent Hayashi

“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.“–Joseph Major, Chairman and CEO, The Victory Bank Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS Whether you‘re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book  CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively. Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life.In order to communicate well you must first master three fundamentals. These are:•  Building emotional intelligence• Understanding workplace motivators• Recognizing and adapting to communication styles  Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.    Business Communication Shawn Kent Hayashi is the founder and CEO of The Professional Development Group and author of four books on business communication. Her company's clients include Fortune 500 companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned her M.S. in organization dynamics from the University of Pennsylvania. She also serves on the boards of several professional organizations.  THIS is the book that shows you how to:  Simplify your message--without oversimplifying it Reduce tensions between you and your listener Quickly recognize and choose the most effectiveinterpersonal communication techniques Be flexible and resilient while staying focused onyour objective Choose the right phrases for any situation Use timing to your best advantage

Genres: Nonfiction, Business

254 pages, Kindle Edition

First published October 1, 2010

Reviews

[Amanda · Rating 3 out of 5]

My left arm for a 0.5 star rating. This is a 3.5 star book, and I'm not okay giving it a 4 star.

Much like other self-help books, this has a distinct tone that annoys me. Conversations are never as pat as the writer would like us to believe. I also don't like names like CONVERSATION FOR CREATING BLAH BLAH. But there is a lot of useful information and theories in here. I found a lot of the foundations are strong, and I think it will help me both in personal and work development.

[Kyle · Rating 2 out of 5]

The book does have some useful information, but was not for me. The author tries to teach you how to build a deep connection with someone through the use of understanding, interpreting, and adapting to their emotions. I was expecting to read more about what/how to say when facing difficult conversations, but didn't find that in this book.

[A · Rating 3 out of 5]

Has a few good points, but could do with an editor as quite repetitive e.g. will bullet point several ways to say facets of same point rather than provide a succinct point the first time around