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Service Management Made Simple
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
218 pages, Kindle Edition
First published September 12, 2012
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Displaying 1 - 3 of 3 reviews
January 27, 2016
Interesting
I enjoyed the book. A good guide for new shop owners or a student looking for guidance. I gave it 4 stars due to some repetition. As a new service writer it was a good read.
I enjoyed the book. A good guide for new shop owners or a student looking for guidance. I gave it 4 stars due to some repetition. As a new service writer it was a good read.
September 15, 2014
A good book for any service manager.
Even though it is from an independent service shop point of view it is a good read for dealership service managers as well.
Even though it is from an independent service shop point of view it is a good read for dealership service managers as well.
October 24, 2020
Great book
Great book read it all in one day great info to the world of the service dept and customers .
Great book read it all in one day great info to the world of the service dept and customers .
Displaying 1 - 3 of 3 reviews