The Regulatory Craft: Controlling Risks, Solving Problems, and Managing Compliance

by Malcolm K. Sparrow

The Regulatory Craft tackles one of the most pressing public policy issues of our timethe reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilitieswhich involve the delivery of obligations rather than just services.In order to construct more balanced prescriptions for reform, Sparrow invites us to reconsider the central purpose of social regulationthe abatement or control of risks to society. He recounts the experiences of pioneering agencies that have confronted the risk-control challenge directly, developing operational capacities for specifying risk-concentrations, problem areas, or patterns of noncompliance, and then designing interventions tailored to each problem. At the heart of a new regulatory craftsmanship, according to Sparrow, lies the central notion, " pick important problems and fix them." This beguilingly simple idea turns out to present enormously complex implementation challenges and carries with it profound consequences for the way regulators organize their work, manage their discretion, and report their performance. Although the book is primarily aimed at regulatory and law-enforcement practitioners, it will also be invaluable for legislators, overseers, and others who care about the nature and quality of regulatory practice, and who want to know what kind of performance to demand from regulators and how it might be delivered. It stresses the enormous benefit to society that might accrue from development of the risk-control art as a core professional skill forregulators.

Genres: Law

370 pages, Kindle Edition

First published June 1, 2000

Reviews

[Jules Arntz-Gray · Rating 5 out of 5]

A must read for public policy regulators.

[Charles · Rating 3 out of 5]

A comprehensive overview view of how the author views the role of regulators and how they can address their ongoing challenges. The author views the focus on customer service as the wrong approach. In enforcement based regulation customer service is not appropriate, a police officer giving you a ticket should not care that you are happy with his service. However, fairness should be a requirement.

The author uses many cases studies across various jurisdictions to make the case that is approach is not limited to one jurisdiction. Regulators can't do it all so they need to prioritize and the controlling risks, solving problems and managing compliance approach is a strong framework to accomplish regulatory goals.

Dealing with regulatory problems is not a simple task but a needed task.

[Nicholas · Rating 3 out of 5]

Malcolm Sparrow analyzes the changes within managerial structure as it relates to public administration and regulatory agencies. His method, supported by his colleagues at Harvard, involves the usage of process oriented management combined with problem solving to fix the major impasses of non-compliance.