Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam

by Katrina Pugh

Using knowledge that an organization already has is one of the great management ideas of the last fifteen years. Putting Knowledge to Work provides external consultants, internal facilitators, and leaders with a five-step process that will help them achieve their knowledge management goals. The five steps, Knowledge Jams, show how to set the direction, foster the correct tone, conduct knowledge capture event, and integrate this knowledge into the organization. In addition, the author introduces conversation practices for participants to effectively co-create knowledge and discover context.

272 pages, Kindle Edition

First published March 1, 2011

Reviews

[Robert Bogue]

I had the pleasure of working with Kate Pugh on a project for the Ark Group. During our discussions I found her speaking about her thinking about knowledge management and I realized that if I wanted to really understand what she thought about knowledge management the best way to get to know them would be to read her book, so I did. Sharing Hidden Know-How is aimed at solving the problem of how to get knowledge reused. While this may seem like an obvious statement, the differentiation is that the focus is on the actual practical steps that need to be done – the structure – that is necessary for a successful project.

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