Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer

by Jac Fitz-Enz

This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff. Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization. A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way.
--Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de Mexico Table of 1. Supporting the Business How to Leverage the Hidden Value in Staff Departments 2. Basic Principles for Successful Avoiding the Activity Trap 3. Performance Applying Numbers in Benchmarking 4. Value Selecting and Launching the Right Project 5. Data Gathering Useful Information 6. Developing Strategies for Closing Critical Performance Gaps 7. Gaining Commitment to Change 8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects 9. A National Benchmarking Uncovering the True Source of Best Practice You'll If you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!

218 pages, Hardcover

First published August 1, 1993